Shipping/Returns
& Refunds

Thank you for choosing Legacy Pitworks. Because many of our smokers, grills, trailer pits, and custom builds are made to order, our shipping, return, refund, and warranty policies are designed to reflect the time, materials, fabrication, and freight requirements involved in each purchase.

By placing an order with Legacy Pitworks, you agree to the terms outlined below.

1. Orders and Custom Builds

Many Legacy Pitworks products are built to order and may include custom sizes, accessories, finishes, trailer configurations, shelving, warming cabinets, storage, or other customer-selected features.

Because our products are handcrafted, minor variations in welds, finish, colour, texture, dimensions, or appearance may occur. These variations are normal and do not constitute defects.

Legacy Pitworks reserves the right to accept, decline, or cancel an order where necessary, including in cases involving pricing errors, product availability, suspected fraud, or build limitations.

Once an order has been confirmed, the agreed purchase price will not change unless the customer requests additional modifications or upgrades.

2. Deposits and Payment Terms

Custom smoker, grill, and fabrication orders require a deposit before materials are purchased or production begins.

Deposit Requirement

A 40% deposit of the total order value is required to secure your order and begin the fabrication process.

The deposit helps cover materials, labour, design, scheduling, and other costs associated with your build.

Remaining Balance

The remaining 60% balance must be paid in full before the completed product is shipped, released, or delivered, unless other arrangements have been approved in writing by Legacy Pitworks.

For certain local deliveries or pickups, Legacy Pitworks may approve alternative final-payment arrangements.

Deposit Refunds

Deposits may be refundable only if an order is cancelled before materials have been purchased or production has begun.

Once fabrication, material purchasing, custom design work, or other production-related work has started, the deposit becomes non-refundable because costs have already been committed to the order.

Any approved cancellation or refund will be determined based on the stage of production and expenses already incurred.

Legacy Pitworks does not store full customer credit or debit card information. Payments are processed through approved third-party payment providers.

3. Build and Processing Times

Build times vary depending on:

  • Product model

  • Level of customisation

  • Material availability

  • Current production schedule

  • Trailer or component availability

  • Seasonal demand

Any production or completion date provided is an estimate unless specifically guaranteed in writing.

We will make reasonable efforts to keep customers informed of significant changes to expected completion times.

4. Shipping and Delivery

Legacy Pitworks may offer local pickup, local delivery, freight shipping, or nationwide delivery depending on the product and destination.

Because smokers, grills, and trailer-mounted units can be large and heavy, shipping arrangements may vary from order to order.

Shipping charges may be calculated separately from the product price unless otherwise stated.

Customers are responsible for ensuring that the shipping address and delivery details provided are accurate.

Once an order has shipped, tracking or freight information will be provided when available.

Legacy Pitworks is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Road closures

  • Freight terminal delays

  • Labour disruptions

  • Natural disasters

  • Incorrect or incomplete delivery information supplied by the customer

5. Freight and Large-Item Deliveries

Large smokers, grills, and custom fabrication orders may be shipped using freight carriers.

Customers should inspect the shipment carefully at the time of delivery.

Before signing for a freight shipment:

  • Inspect the packaging and product for visible damage.

  • Note any damage on the delivery receipt or bill of lading.

  • Take clear photographs of any damaged areas.

  • Keep all packaging and delivery paperwork until the issue has been resolved.

If there is significant visible damage, contact Legacy Pitworks as soon as possible before accepting the shipment whenever practical.

Failure to note visible freight damage at delivery may affect our ability to pursue a claim with the carrier.

6. Shipping Damage

Any shipping-related damage must be reported to Legacy Pitworks within 48 hours of delivery.

Please provide:

  • Your order number

  • Photographs of the packaging

  • Photographs of the damaged product

  • A description of the damage

  • A copy of the freight or delivery receipt where applicable

Depending on the circumstances, Legacy Pitworks may arrange:

  • Replacement parts

  • Repairs

  • Freight claim assistance

  • Partial reimbursement

  • Replacement of the affected product

The appropriate solution will depend on the extent of the damage and the terms of the carrier’s claim process.

7. Returns

Because most Legacy Pitworks smokers, grills, trailer pits, and custom builds are made to order, returns are generally not accepted for change of mind, incorrect size selection, or customer preference after production has begun.

Custom-built or personalised products are normally considered final sale.

In limited circumstances, Legacy Pitworks may authorise a return in writing.

No item should be returned without prior written approval.

If a return is approved, the customer may be responsible for:

  • Return freight or shipping costs

  • Proper packaging

  • Insurance

  • Handling or restocking expenses where applicable

The product must be returned in the condition specified in the return authorisation.

8. Order Cancellations and Refunds

Cancellations Before Production

An order may be eligible for cancellation if the request is received before materials have been purchased or production has started.

Where approved, any refund may be reduced by payment-processing fees, design fees, or other documented expenses already incurred.

Cancellations After Production Begins

Once fabrication or custom work has begun, cancellations are generally not eligible for a full refund.

Deposits are typically non-refundable after production begins.

Any additional refund will be determined at the sole discretion of Legacy Pitworks based on:

  • Stage of completion

  • Materials already purchased

  • Labour performed

  • Custom fabrication completed

  • Ability to resell the product

Approved Refunds

Approved refunds will generally be issued to the original payment method.

Please allow approximately 7–10 business days after approval for the refund to be processed. Financial institutions may require additional time before funds appear in your account.

9. Warranty

Legacy Pitworks provides a 2-year limited warranty beginning on the original delivery or pickup date unless otherwise stated in writing.

The warranty applies to the original purchaser and covers defects in materials or workmanship under normal intended use.

Warranty coverage may include:

  • Structural defects in the smoker or grill body

  • Defective welds

  • Fabrication-related structural failures

  • Other verified manufacturing defects

10. Items Not Covered by Warranty

The warranty does not cover normal wear or conditions associated with operating steel cooking equipment, including:

  • Paint fading, peeling, burning, or discolouration

  • Surface rust or corrosion

  • Heat discolouration

  • Grease, smoke, soot, or seasoning buildup

  • Normal expansion and contraction of steel from heating and cooling

  • Routine maintenance items

The warranty also does not cover damage caused by:

  • Misuse or abuse

  • Over-firing or excessive heat

  • Improper maintenance

  • Improper storage

  • Exposure to severe weather or moisture

  • Accidents

  • Alterations or modifications not authorised by Legacy Pitworks

  • Repairs performed by unauthorised parties

  • Improper transport or handling

  • Use outside the product’s intended capacity

Commercial use may require products specifically designed for commercial workloads.

11. Warranty Claims

To make a warranty claim, contact Legacy Pitworks and provide:

  • Proof of purchase

  • Order number

  • Photographs or videos clearly showing the issue

  • A detailed description of the problem

  • Any additional information reasonably requested to evaluate the claim

Once reviewed, Legacy Pitworks may determine that the appropriate remedy is:

  • Repair

  • Replacement component

  • Replacement of the affected section

  • Other reasonable corrective action

Replacement of the entire smoker or grill is not automatically required where a repair or component replacement can reasonably resolve the issue.

12. Promotions and Discounts

Promotional pricing, discount codes, and special offers are valid only during the stated promotional period.

Unless otherwise specified:

  • Promotions cannot be combined.

  • Discounts cannot be applied retroactively to completed orders.

  • Custom-build pricing may be excluded from certain promotions.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Legacy Pitworks will not be responsible for indirect, incidental, or consequential losses arising from the use or inability to use a product.

This may include, where legally permitted:

  • Food loss

  • Lost business

  • Event cancellation

  • Lost profits

  • Travel expenses

  • Property damage resulting from misuse

  • Other indirect losses

Customers are responsible for operating smokers and grills safely and in accordance with appropriate fire-safety practices.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection law.

14. Governing Law

These terms and policies are governed by the laws of the State of Arkansas, USA, unless otherwise required by applicable law.

Any dispute will be handled in accordance with the laws and jurisdiction applicable to the transaction.

15. Contact Us

For questions about shipping, custom builds, returns, refunds, warranty claims, or an existing order, please Contact Us.