Privacy Policy

At Legacy Pitworks, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an enquiry, request a custom build, or purchase our products.

1. Information We Collect

When you interact with our website or services, we may collect information including:

  • Personal Information: Your name, email address, phone number, billing address, shipping address, and other contact details.

  • Order and Enquiry Information: Details about purchases, custom build requests, product preferences, transaction history, and communications with us.

  • Payment Information: Payment details necessary to process transactions. Payment information may be handled directly by secure third-party payment processors.

  • Technical Information: IP address, browser type, device information, operating system, referring pages, and website usage data.

  • Cookies and Similar Technologies: Information collected through cookies and related technologies used to improve website functionality and understand how visitors use our site.

2. How We Use Your Information

We may use the information we collect to:

  • Process, fulfil, and deliver orders.

  • Prepare quotes and respond to custom build requests.

  • Communicate with you about orders, projects, deliveries, and enquiries.

  • Provide customer service and technical support.

  • Process payments and help prevent fraudulent transactions.

  • Improve our website, products, services, and customer experience.

  • Send promotional messages, product updates, or special offers where you have consented to receive them.

  • Maintain business records and comply with applicable legal, tax, and regulatory requirements.

3. How We Share Your Information

Legacy Pitworks does not sell or rent your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment Processors used to securely process transactions.

  • Shipping and Freight Providers used to deliver smokers, grills, parts, and other products.

  • Website, Hosting, and IT Providers that help maintain and secure our website and business systems.

  • Professional Advisers such as accountants, insurers, or legal advisers where appropriate.

  • Government or Legal Authorities when disclosure is required by law, court order, regulation, or to protect our legal rights.

We only provide information that is reasonably necessary for these third parties to perform their services.

4. Data Security

We take reasonable administrative, technical, and organisational measures to help protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.

These measures may include secure website connections, SSL encryption, access controls, firewalls, and reputable third-party payment systems.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a better browsing experience.

Cookies may be used to:

  • Remember your preferences.

  • Maintain shopping cart or session information.

  • Understand how visitors navigate our website.

  • Measure website performance and traffic.

  • Improve our products, services, and marketing.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some features of the website.

6. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Object to or restrict certain types of processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional or marketing communications.

To submit a privacy request, please contact us using the information provided below.

7. Marketing Communications

If you choose to receive marketing communications from Legacy Pitworks, we may send you information about new products, custom builds, promotions, events, or special offers.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the message or by contacting us directly.

Transactional communications relating to an existing order, quote, or custom build may still be sent when necessary.

8. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

Legacy Pitworks does not control these third parties and is not responsible for their privacy policies, security practices, or content. We encourage you to review the privacy policies of any external website you visit.

9. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, complete transactions, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer required, we may securely delete or anonymise it.

10. Children’s Privacy

Our website and services are not intended for children under the age required to legally enter into purchases or contracts in their jurisdiction.

We do not knowingly collect personal information from children. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

Legacy Pitworks may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or legal requirements.

Any updates will be posted on this page along with a revised Last Updated date.

We encourage you to review this Privacy Policy from time to time.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information we hold about you, please Contact Us.